The Spanglers, Boston – “Thank you so much – We are very pleased with the shades and really appreciate your courtesy, efficiency, and respect.”
RLD, Andover- “Jim .. visited our home this morning to repair an issue with the battery pack for our Hunter Douglas shades. He provided an extraordinary example of how one goes about exceeding customer expectations. He not only took ownership of our problem, he embraced it. He expertly gained access to the battery pack when the shade was stuck in the down position. More importantly, he taught us how to make sure we never again have the same problem. Before his departure, he inquired about any questions/issues we might have with other Hunter Douglas shades in our home. He is a consummate professional who quietly sells the name “Barrows” just by being who he is. Thank you for providing us the pleasure of meeting Jim today.”
J Cerame, Needham- “Thank you, Miriam. We are enjoying our shades. We enjoyed working with Scott and found him very helpful in the decision making process. Also, the two gentleman ( forgot there names) you sent for installation were fantastic. They were very accommodating and friendly. We enjoyed doing business with you.”
G.L. Newton- Please thank your wonderful and helpful installer again for me, who was absolutely terrific! The shutters look great,
SS- You have a wonderful team and I couldn’t be more thrilled with my shades. Thank you Shirley Spinetta Newton -Tango Mango in Newton Center 👍Shirley’s
E.Y. Newton- Just wanted to say thanks for doing a great job with the installation today, and for taking the time to thoroughly explain everything.
And sorry that I was getting your name wrong! Not cool on my part.
We’re really looking forward to living with our new shades and exploring how they can be
part of dynamic “smart” home environment.
BBG Boston- We are so thrilled with the new sheers. Jim and Rob were so clean and neat and friendly and the sheers look awesome- like they have always been there.
George measured perfectly and the installation, although a bit of a challenge, was done very professionally.
The fabric is wonderful , the construction is terrific- but I have a question -how should I clean them when the time comes ? I don’t want them to shrink.
BBG Boston (2nd project)- George also measured and accurately worked on our motorized Motorized shades. They are SO COOL . Jim Roller was so helpful in getting us oriented to the controls and programming them. The blackout material is excellent and we are delighted with this aspect as well as the sheers that soften them in the 3 bedrooms.
Ms. P.O. Needham- It really was MY pleasure meeting with you and Barrows is fortunate to have you representing and working for them. (Matt) Yes, please place the order for the attached window treatment invoice. Will you call me when they come in so that we can work together on timing and date of installation. Many thanks! Best,