Complements 2017

“Thank you so much – We are very pleased with the shades and really appreciate your courtesy, efficiency, and respect.”  The Spanglers, Boston

“Jim .. visited our home this morning to repair an issue with the battery pack for our Hunter Douglas shades. He provided an extraordinary example of how one goes about exceeding customer expectations. He not only took ownership of our problem, he embraced it. He expertly gained access to the battery pack when the shade was stuck in the down position. More importantly, he taught us how to make sure we never again have the same problem.  Before his departure, he inquired about any questions/issues we might have with other Hunter Douglas shades in our home. He is a consummate professional who quietly sells the name “Barrows” just by being who he is.  Thank you for providing us the pleasure of meeting Jim today.”  RLD,  Andover

“Thank you, Miriam.  We are enjoying our shades. We enjoyed working with Scott and found him very helpful in the decision making process. Also, the two gentleman ( forgot there names) you sent for installation were fantastic. They were very accommodating and friendly. We enjoyed doing business with you.”  J Cerame, Needham