Privacy Policy

Effective Date: August 21, 2026

Barrows Custom Window Treatments (“Barrows,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, requesting services, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Address or service location

• Information about your window treatment project

• Repair request information

• Consultation or appointment requests

• Employment application information

• Messages or information submitted through website forms, chat, or text messaging

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate geographic location

• Date and time of your visit

• Website interactions and usage information

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Schedule consultations, appointments, or repair services

• Provide information about our products and services

• Communicate with prospective and existing customers

• Process employment inquiries or applications

• Improve our website and customer experience

• Analyze website traffic and performance

• Measure the effectiveness of advertising and marketing campaigns

• Prevent fraud, abuse, or security threats

• Comply with applicable legal requirements

We do not sell personal information to third parties.

Website Forms

Information submitted through forms on our website is used to respond to your request and provide the services or information you requested.

Depending on the form, information may be processed or transmitted through third-party website, hosting, email, security, or form-processing services used to operate our website.

Please do not submit sensitive personal information through website forms unless specifically requested.

Chat and Text Messaging

Our website may provide chat-to-text or messaging functionality through third-party services such as Podium.

When you use these features, information you provide, including your name, telephone number, messages, and other information submitted during the conversation, may be processed by the messaging provider in order to facilitate communication between you and Barrows Custom Window Treatments.

By providing your telephone number and initiating or agreeing to text communication, you consent to receiving messages related to your inquiry, appointment, service request, or other interaction with Barrows.

Message and data rates may apply depending on your mobile carrier and service plan.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, improve website performance, and support advertising and marketing efforts.

Cookies are small data files stored on your device by your web browser.

We may use cookies for purposes including:

• Essential website functionality

• Security and fraud prevention

• Website analytics

• Performance measurement

• Remembering visitor preferences

• Advertising and marketing attribution

Some cookies may be placed by third-party services used on our website.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the website.

Analytics

We may use third-party analytics services, such as Google Analytics or similar technologies, to understand how visitors interact with our website.

These services may collect information including your IP address, device information, browser information, pages visited, interactions, and referral source.

This information helps us evaluate website performance, identify areas for improvement, and better understand how visitors find and use our website.

Advertising and Marketing

We may use advertising platforms, tracking technologies, pixels, or similar tools to measure advertising performance and provide more relevant advertising.

These services may collect information about your interaction with our website and may associate that activity with information collected through other websites or services.

Depending on the technologies enabled on our website, these services may include platforms such as Google Ads, Meta, or similar advertising providers.

You may be able to manage personalized advertising preferences through the privacy and advertising settings provided by those platforms.

Third-Party Services

We use third-party service providers to help operate our website and business. These providers may include:

• Website hosting providers

• Analytics providers

• Advertising platforms

• Form-processing services

• Email providers

• Messaging and communication services

• Security and spam-prevention services

• Customer communication platforms

These third parties may process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of third-party services if you would like additional information about how they handle data.

Links to Other Websites

Our website may contain links to third-party websites, including manufacturers, social media platforms, payment providers, and other external services.

Barrows Custom Window Treatments is not responsible for the privacy practices, security, or content of third-party websites.

Visiting a third-party website is subject to that website’s own privacy policy and terms.

Payment Information

If you make a payment through a third-party payment processor or payment portal linked from our website, payment information is processed by that third-party provider.

Barrows Custom Window Treatments does not necessarily receive or store your complete credit card or financial account information when transactions are processed through an external payment provider.

Please review the payment provider’s privacy and security policies before submitting financial information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to your request

• Provide services

• Maintain business and customer records

• Meet legal, accounting, or regulatory obligations

• Resolve disputes

• Enforce agreements

• Protect our business and customers

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

You may contact us to request that we:

• Update or correct personal information you have provided

• Remove information from certain marketing communications

• Stop sending non-essential marketing communications

• Answer questions regarding information you previously provided

Certain information may need to be retained for legitimate business, legal, accounting, security, or regulatory purposes.

You may also control cookies through your browser settings and adjust advertising preferences through applicable third-party advertising platforms.

Email Communications

If you receive promotional or marketing email from us, you may request to stop receiving future marketing communications.

We may still send non-marketing communications when necessary regarding an existing inquiry, appointment, transaction, service request, or business relationship.

Children’s Privacy

Our website and services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If we become aware that information from a child under 13 has been collected unintentionally, we will take reasonable steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage visitors to review this page periodically.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Barrows Custom Window Treatments
Newton, Massachusetts
Email: info@barrowscwt.com
Website: barrowscwt.com